Case study: Redesigning regional health systems to reduce risk and retain staff
Client: SA Health – Limestone Coast Local Health Network
Client
SA Health – Limestone Coast Local Health Network (LCLHN)
The challenge
LCLHN’s staff accommodation system wasn’t a system. It was a patchwork of local arrangements and manual workarounds, held together by goodwill and perseverance. Some sites relied on spreadsheets, while others used handwritten logs, and still others had no documented processes at all. There was no central visibility, no consistent entitlement model, and no coordinated approach to managing risk or planning for growth.
The result? Admin staff were fatigued. Costs were unknown. Agency reliance continued to grow. Recruitment efforts were also undercut by inconsistent or inadequate housing support.
What we did
Anaiwan Advisory was engaged to conduct a full review of the system, spanning stock, process, policy, and operations. We:
- Conducted site visits and interviews with the admin, executive, finance, tenancy, real estate, and cleaning teams
- Mapped current processes and breakdowns across booking, escalation, cleaning, and maintenance
- Analysed entitlements, costs, and inconsistencies in access for permanent vs. agency staff
- Designed a future-state operating model with clear workflows, roles, and automation triggers
- Provided a long-term accommodation strategy covering investment options (build, buy, lease, decommission), employee incentives, and scalable governance
The impact
Our assessment revealed what the system was sustaining through effort and goodwill. We provided a structured, implementation-ready strategy that enables LCLHN to reduce risk, enhance staff experience, and utilise housing as a strategic lever for recruitment and retention. The model was endorsed by the senior leadership team and presented to SA Health for consideration across the state.
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